The State has also published instructional videos on its official social media platforms to help citizens understand how to use the different portals set up to combat cybercrime. File
| Photo Credit: NAGARA GOPAL
Telangana Police has been ranked first in the country for its overall performance in tackling cybercrime during a nationwide PRAGATI review conducted by the Prime Minister’s Office. The assessment evaluated the implementation and use of anti-cybercrime platforms developed by the Indian Cyber Crime Coordination Centre (I4C) under the Union Ministry of Home Affairs.
The State secured the top position based on performance across nine key parameters, including the establishment of the State Cyber Crime Coordination Centre (S4C), implementation of the e-Zero FIR system, use of the Grievance Redressal Mechanism (GRM), Money Restoration Module (MRM), Sahyog Portal, Samanvaya Portal, identification of cybercrime hotspots, capacity building of law enforcement personnel and public awareness initiatives.
According to the Telangana Cyber Security Bureau (TGCSB), the State was particularly appreciated for establishing the country’s first S4C, implementing the e-Zero FIR system and effectively utilising key I4C platforms, including the Samanvaya Portal, Sahyog Portal, GRM and MRM.
To improve citizen access, TGCSB has launched a dedicated helpline, 8712665600, to assist people with grievances related to the GRM and MRM. It has also published instructional videos on its official social media platforms to help citizens understand how to use the portals.
As of August 2, Telangana had processed 2,086 of the 2,368 grievances received through the GRM, recording an 88% disposal rate. Under the Money Restoration Module, 34,524 transactions involving ₹16.42 crore were identified as eligible for restoration, with law enforcement agencies issuing orders in 28,097 cases, representing an 81.38% action rate. Victims can directly claim refunds of up to ₹50,000 per transaction without an FIR or court order, while larger claims require both an FIR and a court order.
The State has also recorded strong performance on the Sahyog Portal, where 20,070 of 22,447 URLs flagged for unlawful content were removed or disabled, achieving an 89.41% removal rate. Through the Samanvaya Portal, Telangana completed 6,518 of the 6,721 investigation assistance requests received from other States, while processing 5,560 of the 7,018 requests it sent to other jurisdictions.
Published – August 06, 2026 09:20 pm IST
