As South Australia faces a stretch of intense weather, the Australian Red Cross has mobilised its TeleRedi service to provide potentially life-saving welfare checks on vulnerable or socially isolated individuals. This initiative is supported by the State Government through the Department of Human Services.
The TeleRedi service operates by having specially trained volunteers from the Australian Red Cross make phone calls to registered participants. These calls are designed to ensure the well-being of individuals who may be at heightened risk during periods of intense heat. Should a call go unanswered, or if a participant is distressed or seems unwell, emergency protocols are immediately activated to ensure their safety.
This service is particularly targeted at individuals such as the elderly, those living alone, individuals with disabilities, people experiencing mental health issues, and those recovering from illness or managing chronic conditions. Individuals in these categories, as well as their family members, friends, and carers, are encouraged to register for this free service to receive regular checks on their well-being.
Registration remains open throughout the summer, and new participants should sign up as soon as possible. Existing participants are also reminded to ensure that their contact details are current. Further details on registration can be found by calling 1800 188 071, emailing [email protected], or visiting the website at redcross.org.au/teleredi.
Alongside this service, a statewide Code Red has been enacted from Saturday, January 24th to Monday January, 26th to provide additional support for people sleeping rough. The initiative is part of a broader strategy to look after vulnerable communities during severe weather conditions. Supports and services provided during a Code Red response may include extended operating hours for shelters, increased staffing, enhanced street outreach, and distribution of essential items like clothing, blankets, and sunscreen.
For individuals experiencing homelessness, further information on supports available can be obtained by contacting Homeless Connect SA on 1800 003 308. This service is accessible 24 hours a day, seven days a week.
Minister for Human Services, Nat Cook, said, “Extreme heat can be life-threatening, especially for people who are isolated or managing health conditions. The Government is urging those at risk, or their families and carers, to enrol in Australian Red Cross TeleRedi before temperatures rise.
“TeleRedi offers the reassurance that no one is facing extreme heat alone, with trained staff ready to check in and organise help if someone is struggling. These welfare calls go beyond a simple check-in, providing practical guidance to stay cool, hydrated and safe when heatwaves hit.”
Director of Australian Red Cross in South Australia, Sarah Strathearn, added, “Extreme heat can be dangerous, not just uncomfortable. TeleRedi is about connection, care and timely support when people need it most.
“Our Australian Red Cross volunteers provide free phone check-ins, share practical heat safety advice, and link people to additional support if required. For older Australians, people living alone, those managing health conditions, or anyone who feels vulnerable during heatwaves, TeleRedi plays an important role in keeping communities safe.”
For more on the Code Red, click here.
